— PAYMENT —
Payment Result
Order status · retry and recovery · all changes traceable in Account Center
Payment not completed
The payment channel returned a failure. Your order is kept and benefits are not activated yet.
ERR_PAYMENT_DECLINED
Order No.—
Item—
Amount due—
Order statusAwaiting payment
Closesauto-closes 24h after creation if unpaid
Common causes and suggestions
Insufficient balance / bank risk control: try another card or payment method. The same order can be retried without double charges.
QR code expired: returning to checkout generates a fresh QR code; the order stays in awaiting-payment state.
Duplicate charge: if the bank deducted the amount but the order remains unpaid, the payment provider refunds it via the original route within 1-3 business days — do not pay again.
Still stuck? Submit a ticket with the order number and payment screenshot; we respond within 2 hours.