Auto-renewal Terms

1. Plans & Pricing

Current prices are listed below. Price changes take effect after in-app and email notice; already-charged cycles keep their price:

2. Charging & Reminders

1. Subscribing enables auto-renewal by default; the renewal charge runs on the expiry date against the original payment method, per billing cycle (month / year);
2. An email and in-app reminder is sent 3 days before charging, stating the amount and expiry date;
3. Successful renewals extend validity automatically; receipts appear under Account · Orders & Invoices.

3. Cancelling Auto-renewal

1. Paths: desktop "Avatar → Account · Subscription → Turn off renewal", website Account Center, or App "Me · Subscription management";
2. After cancelling, the current paid cycle stays valid until expiry, then no charge occurs and benefits fall back to the Free plan;
3. Cancellation takes effect immediately and can be re-enabled anytime; charges already made are not reversed by turning renewal off (refunds follow section 5).

4. Upgrades & Downgrades

1. Upgrades apply immediately: unused time on the lower plan is credited pro-rata (e.g. Pro → Flagship annual upgrade pays ¥1,512 after credit), the expiry date never shortens;
2. Downgrades take effect at the next cycle; the current cycle's benefits and charges are unaffected;
3. Mid-cycle price changes and organization seat changes are handled via tickets.

5. Refund Policy

1. 14-day money-back: first purchase of a plan within 14 calendar days, with no heavy resource usage, qualifies for a full refund;
2. A renewal charged within 14 days and unused may be refunded for that cycle;
3. Beyond the window, after termination for breach, or with heavy usage, requests are declined or prorated by remaining days;
4. Approved refunds return to the original method within 1-7 business days; arrival depends on the payment provider.

6. Invoices

Electronic ordinary invoices and VAT special invoices are supported; issued within 1-3 business days after payment to your verified email. Manage titles via Orders & Invoices on desktop.

7. Charge Issues & Disputes

A failed charge enters a 3-day grace period with a prompt to update the payment method; service continues during grace. For statement, duplicate-charge or amount disputes, open an appeal under Account · Orders or file a ticket; we respond with a resolution plan within 2 business days. Disputes under these terms follow section 8 of the License Agreement.